Last Updated:
Tuesday, March 4, 2025
At MPXStore.my.id, we are committed to providing exceptional support to our clients to ensure a seamless experience with
our social media marketing services. This Support Policy outlines the types of support we offer, how to access
assistance, and what you can expect from our team.
1. Scope of Support
Our support team is available to assist with the following:
- Technical Issues: Troubleshooting problems related to the Website or services.
- Service Inquiries: Questions about our social media marketing services, pricing, or packages.
- Account Management: Assistance with account setup, login issues, or profile updates.
- Campaign Management: Guidance on ongoing campaigns, performance reports, or strategy adjustments.
- Billing and Payments: Help with invoices, payment methods, or refund requests.
2. Support Channels
You can reach our support team through the following channels:
- Email: Send an email to [email protected] with your inquiry or request.
- Phone: Call our support line at +959695811161 during business hours.
- Live Chat: Chat with a representative on our website during business hours.
- Help Center: Access FAQs, tutorials, and guides on the Website.
3. Support Hours
Our support team is available during the following hours:
- Monday to Friday: 9:00 AM - 6:00 PM (GMT+6:30)
- Saturday: 9:00 AM - 1:00 PM (GMT+6:30)
- Sunday: Closed
We strive to respond to all inquiries within 24-48 hours during business days.
4. Support Request Process
To ensure efficient assistance, please follow these steps when submitting a support request:
- Describe the Issue: Provide a clear and detailed description of the problem or question.
- Include Relevant Information: Share your account details, order number, or screenshots if applicable.
- Choose the Right Channel: Use the appropriate support channel based on the urgency and nature of your request.
Our team will review your request and respond promptly with a resolution or further instructions.
5. Escalation Process
If your issue is not resolved to your satisfaction, you may escalate it as follows:
- Level 1: Contact the support team via email, phone, or live chat.
- Level 2: Request to speak with a senior support representative or manager.
- Level 3: Escalate the issue to the management team for further review.
We are committed to resolving all support requests promptly and effectively to ensure your satisfaction.
6. Exclusions
Our support team does not provide assistance with the following:
- Issues caused by third-party platforms (e.g., Facebook, Instagram, TikTok).
- Problems resulting from user error or misuse of the Website or services.
- Requests outside the scope of our social media marketing services.
If you require assistance with any of the above, we can recommend third-party providers or resources to help meet your needs.
7. Feedback and Suggestions
We value your feedback and suggestions to improve our services. Please share your thoughts with us via email at
[email protected].
8. Updates to Support Policy
MPXStore.my.id reserves the right to update or modify this Support Policy at any time. Any changes will be posted on the
Website, and your continued use of our services constitutes acceptance of the updated policy.
9. Contact Information
For further assistance, please contact us at:
- Email: [email protected]
- Phone: +959695811161
- Address: Dhamawiharya Street, 48-A6, Yangon.
Thank you for choosing MPXStore.my.id. We are here to support your social media marketing journey!
